Frequently Asked Questions & Terms

Under the terms and conditions you authorize the work to begin and have read, understand, and agree to the terms and conditions listed herein and agree to authorize the payments, service, and/or work to begin as listed on
my work order. I understand any Eta's told to me by Pelican Appliance Repair and its employees on parts
ordered are not guaranteed. Eta's are estimations provided by the manufactures and are
not always correct. Once parts have been ordered they are nonrefundable and will be
shipped to the customer if not already installed. Any cancellations on orders not already
installed will forfeit all shipping fees, trip charges and can only be refunded any labor not
already performed. The customer is responsible for any additional fees resulting from bad
checks and/or chargebacks. Pelican Appliance Repair and its employees are not responsible for spoiled foods, damaged linens, clothing, income loss, injuries, accidents, deaths, missed work, flood
damage, fire damage, inconveniences, and/or surface scratches in depths of less than
1/8inch. 90-day limited warranty terms apply to labor and parts installed as listed on the
work order and start the date service is performed. 90-day limited warranty exclusions listed
herein and not limited to, are sealed system repairs, commercial repairs, rental properties,
commercial use, trip charges, drain/vent cleanings. Warranty does not cover new
problems, additional parts needed, neglect, misuse, trip charges, acts of mother nature,
and power surges. Trip charges are nonrefundable and may be discounted for warranties.
All parts used are new factory O.E.M. parts from the manufactures. I have read and
agreed to all terms listed herein.